Privacy Policy

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Name and professional title
• Email address
• Phone number
• Real estate license information (if applicable)
• Company/brokerage affiliation
• Billing and payment information

Service Usage Data:

• Voice recordings and transcriptions of coaching sessions
• Goals, preferences, and coaching parameters you set
• Real estate scenarios and challenges you discuss
• Progress tracking and performance metrics
• Notes and action items created within the platform

2.2 Information Collected Automatically

Technical Data:

• IP address
• Device type and operating system
• Browser type and version
• Time zone and location data (country/state level only)
• Service access times and duration
• Feature usage patterns and preferences

Voice Processing Data:

• Audio quality metrics
• Speech pattern data (used only for real-time session optimization)
• Language preferences

3. How We Use Your Information

We use your information strictly for the following purposes:

3.1 Service Delivery

• Providing personalized AI coaching sessions
• Processing and responding to your voice commands
• Generating relevant real estate coaching content
• Tracking your progress and goals
• Providing customer support

3.2 Service Improvement

• Enhancing user experience and interface
• Developing new features based on aggregated usage patterns
• Fixing bugs and technical issues
• Ensuring Service reliability and performance

3.3 Business Operations

• Processing payments and managing subscriptions
• Sending service-related communications
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Sharing and Disclosure

4.1 We DO NOT Sell Your Data

We never sell, rent, or trade your personal information or coaching data to third parties for their commercial purposes.

4.2 Limited Sharing for Service Operation

We may share your information only with:

Essential Service Providers:

• Payment processors (only payment information)
• Cloud hosting providers (encrypted data storage)
• Customer support tools (limited to support interactions)
• Analytics providers (anonymized usage data only)

All service providers are contractually obligated to:

• Maintain strict confidentiality
• Use data solely for providing their specific services
• Delete data upon contract termination
• Never use data for AI training or other purposes

4.3 Legal Requirements

We may disclose information if required by law, such as:

• Complying with court orders or legal processes
• Protecting our legal rights or property
• Preventing fraud or imminent harm
• Responding to lawful government requests

5. Data Security

We implement industry-standard security measures including:

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Active Account Data: Retained while your account is active
• Coaching History: Retained for the duration of your subscription plus 12 months
• Payment Records: Retained for 7 years per financial regulations
• Deleted Account Data: Permanently removed within 30 days of account deletion request

7. Your Privacy Rights

You have the right to:

7.1 Access and Portability

• Download your coaching session audio files in mp3 format
• Download your coaching session transcript files in txt format

7.2 Correction and Deletion

• Update incorrect information
• Request deletion of your account and associated data
• Remove specific coaching sessions or recordings

7.3 Control and Consent

• Opt-out of non-essential communications
• Adjust privacy settings within your account
• Withdraw consent for specific data uses

7.4 Regional Rights

Depending on your location, you may have additional rights under GDPR, CCPA, or other privacy laws. Contact us to exercise these rights.

8. AI and Machine Learning Practices

8.1 How Our AI Works

Our AI coaching system:

• Uses pre-trained models that were developed without any user data
• Processes your voice input in real-time to provide coaching responses
• Does not learn or adapt from your specific data beyond your active session
• Maintains session context only for the duration of your coaching conversation

8.2 Your Data is NOT Used for AI Training

9. Third-Party Services

Our Service may contain links to third-party websites or services (such as MLS systems or real estate tools). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

11. International Data Transfers

If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you consent to such transfer.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users

Your continued use of the Service after changes constitute acceptance of the revised policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Dispute Resolution

Any disputes relating to this Privacy Policy will be resolved through:

1. Good faith negotiations
2. Mediation (if negotiations fail)
3. Binding arbitration (as a last resort)

Arbitration will be conducted in Delaware under the rules of the American Arbitration Association.

16. Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect.

17. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and The Pocket Coach regarding the collection and use of your personal information and supersedes all prior agreements relating to this subject matter.